A 99.9% Server Uptime
Our shared website hosting platform is based on a secure, enterprise–class hardware architecture and a significantly tweaked variation of Linux. Thus, regardless of what your web site is, or how many site visitors you have, or even in case there is a distributed denial–of–service attack, our web hosting servers will remain up and your sites will remain online.
Our shared website hosting plans include a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also built our own internal network in all our datacenters. Everything is based on top–hole hardware made by Juniper. Besides, on every single router, we have put a firewall with a complex algorithm to be able to sift all fishy requests.
In this way, in all our datacenters – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter and in our AU based datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, if it is your money at risk, you cannot feel really safe. For this reason, with all our cloud hosting plans we offer a 30–day money–back guarantee. In case you don’t feel pleased with our hosting service or if you have to use a bit more powerful web hosting solution, such as a VPS servers or a dedicated servers – we’ll give you your money back in full, without any hidden costs or repayment taxes.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to get an answer, you’re probably aware of how infuriating this can be, especially if your web site is at stake. Because of this, we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our support engineers will be at your disposal and they will answer you in less than an hour. And the best thing is that their average ticket response time is under twenty minutes!