A One–Hour Ticket Response Guarantee
Each help request you submit to us will be attended to within maximum 60 minutes. In case your ticket or email requires further assistance from a server administrator, we’ll without delay forward it and leave a note to notify you that your issue is being worked on. If you make use of the Optional Admin Services package, all of the server management tasks included there will be completed at a time of your liking.
A Top–Notch Technical Support Service
We will be at your disposal 24/7 to answer any queries that you may have regarding our Website Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also require help handling server admin tasks, you can examine our Optional Admin Services package, which includes data backup hard disk drive space, weekly OS updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting procedures
An Intuitive Help Section
Every dedicated server is fitted out with our free Website Control Panel, which sports an in–depth knowledgebase and a set of how–to video tutorials. Whenever you require help while working with the Website Control Panel, just hit the Help or Videos buttons situated in the upper right corner.