24/7 Customer Support in Shared Website Hosting
Our shared website hosting include 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our services well before you make a purchase or you're an existing client and you have a question or a difficulty, you can contact us anytime, which includes holidays and weekends. We have a number of channels to contact us - several phone lines globally for your convenience plus live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more technical matters or any issues that require more time to analyze and handle. Unlike a number of other web hosting suppliers, our trouble tickets come with a warranted max reply time of just 1 hour, which means that regardless of what your problem is, it'll be resolved in a timely manner and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you choose, you will be able to reap the benefits of our 24/7 support services even on official holidays. Your sites will be available at all times and so will we. With plenty of contact options, you're able to select the easiest approach to contact us and find out about our services if you don't have an account yet, or request support in case you're already one of our customers. You'll be able to call us, have a chat with a live agent, send an e-mail or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with 1-hour reply time warranty, though it hardly ever takes over 20 min to get assistance regardless of the nature of the issue. With our customer and tech support services, we'll be available for you when you need us, not a couple of days later.
24/7 Customer Support in VPS Servers
In case you buy a VPS server through our company, you'll be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local phone numbers in the USA, Great Britain and Australia plus a live chat service. When you're an existing customer and you want help with some technical issue which requires additional time to analyze or resolve, you're able to open a support ticket through your billing account or you can send an e-mail message and we'll handle the problem and send you an answer within 1 hour. The response time is guaranteed 24/7, including weekends and holidays, but for most problems it takes no more than 30 mins to receive assistance. Our support service covers your VPS as well as all pre-installed software it includes, so if you need help with third-party apps, you can check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we provide include 24/7 support via numerous means of communication and with a one-hour max response time guarantee. In case you want to learn more about the packages or you have various general or billing questions, you can call one of the local numbers that we have worldwide or you may use our live chat service and talk with a live agent. For solely tech difficulties which require some help from a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an e-mail message, since all these channels are more appropriate to monitor a given problem. The answer time for them rarely exceeds 30 minutes, so you can forget about having to wait for a whole day in order to get help. Our support service is available for all server-related issues, including the pre-installed software. In the event that you'd like to receive assistance for third-party applications, you may consider obtaining the Managed Services upgrade that we supply with all of the plans.