In case you’ve bought a hosting plan and you have certain queries connected to a particular function/feature, or in case you’ve bumped into a certain difficulty and you need support, you should be able to get in touch with the respective tech support team. All hosting companies use a ticketing system regardless of whether they offer other means of contacting them along with it or not, due to the fact that the fastest way to tackle a problem most often is to submit a ticket. This kind of correspondence makes the replies sent by both parties easy to track and allows the client support engineers to escalate the problem in the event that, for example, a server administrator must interfere. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you will need to have no less than two separate accounts to contact the support team and to actually manage the hosting space. Non-stop switching between different accounts can sometimes be a bore, not to mention the fact that it takes a long period of time for the vast majority of web hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you will never have to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket whilst browsing your files or tweaking different settings. The ticketing system is being strictly monitored 24x7 by our client care staff and the response time is maximum 60 minutes, but it rarely takes more than twenty minutes to obtain support. In contrast with certain hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and request info in relation to any technical or billing problem. Moreover, you can see a variety of educative articles, which will help you tackle the most commonly encountered issues yourself.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is built into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, which suggests that you won’t need one more platform to touch base with our help desk staff – you can do that on the spot in the event that you face an obstacle. Posting a new ticket takes a few clicks and finding an older one is just as simple. With our smart search filter, you can quickly find any ticket that you have already submitted. You can post a ticket whenever you wish since our client care staff representatives are available 24 hours a day and reply in less than 1 hour, although it seldom takes that much to get a reply. With the Hepsia Control Panel, you’ll have everything in one place and you can just forget about using 2 or more platforms to troubleshoot a simple problem.